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Leedstone

Privacy Policy

Privacy Policy

Protecting your personal privacy is very important to us at Leedstone. Our culture revolves around being a responsible and respectful partner for your business and livelihood; and holding ourselves accountable in our online business is part of that culture.

We want you to feel comfortable and secure when visiting our online store; and we’ve put policies and technologies in place to protect your privacy while ensuring you have access to the products and information you need to efficiently keep your animals healthy and managed.

ACCOUNT INFORMATION

A certain amount of contact and personal information is required in order to effectively do business with you. Your name, address and payment method are necessary to process your transactions and properly deliver the products you purchase.

The ‘My Account’ feature is a secure, personalized center for you to keep track of your orders and shipping locations, as well as keep information on your animals, vets, products, resources and more. This information is safely contained in a confidential and secure state, unless you specifically request a list to be shared with a colleague or friend. People with whom you share your Leedstone Lists will have access to that list but they will not have access to any other information on your account.

If you choose not to set up an account, you are still able to search our website and product pages, and conduct secure transactions and purchases.

EMAIL

We retain email addresses provided by our clients either via website or phone to keep an open line of communication with you regarding updates to your order(s) and account(s). We also may use these e-mail addresses to notify you of Leedstone product discounts and promotions that may be of interest to you. You have complete control of opting in or out of receiving theses communications. We do not share your email address with any third parties.

While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities and as soon as possible.

ONLINE TRANSACTIONS

The security of your online transactions are important to us.

According to the requirements of the Fair Credit Billing Act, you cannot be held liable by your credit card company for more than $50 of any fraudulent charges. In the unfortunate event that an unauthorized purchase is made with your credit card (through no fault of your own) while shopping our online store; and you are held liable by your credit card provider for any of this $50 payment, Leedstone will cover this liability up to the full $50.

Note: If there is unauthorized use of your credit card, you are required to follow your credit card provider's procedures or rules in reporting this unauthorized use of your card.

TERMS OF USE

By visiting and using our website, you accept our Terms of Use in order to maintain the integrity of the site and its content, and the privacy of our customers. You agree not to perform any act that might compromise the security of the website, render it inaccessible or otherwise cause damage to the site or its content. You agree not to attempt to access content that is not intended for you; and to not violate any law or the rights of any person or entity.

COOKIES

Cookies are necessary for Internet stores to function properly because they contain instructions necessary for your computer to communicate correctly with the Internet store, such as remembering what items you’ve placed in your shopping cart. They are also important in personalizing your visit to our website so we can better serve you, and so that you can quickly find your favorite pages, such as navigating within your account pages and finding your preferred products.

The cookie information we collect does not identify you personally, but rather identifies your computer or browser activity to remember returning customers and their preferences. A cookie cannot retrieve any other data from a hard drive or pass on computer viruses.

You have the option to ‘delete cookies’ from your computer’s hard-drive, ‘block all cookies’, or receive an ‘alert’ before a cookie is stored. We recommend that you refer to your browser instructions or help screen to learn more about this. PLEASE NOTE: Should you choose to ‘block all cookies,’ it is likely that your computer will not be able to interact effectively with our Internet store and you will lose capabilities otherwise available to you.

THIRD PARTY

We do not sell or share any personal, contact or account information with third-party vendors without your consent.

 

If you have any questions or concerns, please contact Customer Support:

Email: CustomerSupport@Leedstone.com

Customer Care Team: 877.608.3877

222 Co Rd 173 SE
PO Box 219
Melrose, MN 56352