Same-day shipping on most non-Rx orders placed before 1 PM CST, Mon-Fri.

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Leedstone

Leedstone Orders Shipping Returns

Ordering & Shipping

Our friendly customer-care team is eager to assist you with your order. Questions, concerns and returns are always handled in a courteous and helpful manner.

We now ship products to Canada! Order online or call today. Click here for details.

Please click on a heading below to find information on a particular topic.

  • At your convenience:

    Call our friendly Customer Care Team at 877.608.3877. Our expanded Customer Care Fall hours (Aug 10–Nov 25, 2015) are Mon–Th, 7 a.m.–7 p.m. Fri, 7 a.m.–5 p.m. CST.

    Place your orders online anytime, from anywhere, 24/7 every day of the year.

    Email to CustomerCare@Leedstone.com.

    Fax a completed Order Form (PDF) and payment information to 877.223.3783.

    Mail your completed Order Form (PDF) and payment information to:

    Leedstone
    PO Box 190
    Melrose, MN 56352

    Visit Us in Person! We’re just off of I-94 in Melrose, MN.

    222 Co Rd 173 SE
    Melrose, MN 56352

    Melrose Store Hours:
    Mon–Fri, 8 a.m.–7 p.m.
    Sat, 9 a.m.–5 p.m.
    Sun, 9 a.m.–2 p.m.

    Tax Exempt? Let us know and/or supply this completed form with your order.

    We accept VISA, MasterCard, Discover, American Express or John Deere Financial card, as well as a PayPal account; we can also ship C.O.D.

    We reserve the right to limit quantities.

    (Personal or business checks are deposited immediately and, unless you are an established customer, those orders will be held until your check clears the bank. All returned checks will be assessed the allowable states service fee.)

    Special Orders

    Some of the products we sell are customizable or are otherwise such that we do not readily carry. Our Customer Care Team is happy to assist with special orders, simply call us at 877.608.3877 with your request.

    Special orders must be paid for in advance. Returns for special orders will be considered on an individual basis. Biologicals and prescriptions cannot be returned.

    Back Orders

    Most often, if an item is not available at the time of your order, it will be in the following day. We’ll notify you by phone or email if an item you ordered is not available to ship immediately. At that time you can decide whether you’d prefer to wait for the product to become available or cancel that portion of your order.

  • Same Day Shipping

    We personally pick, package and double-check your order to ensure accuracy; then ship it with a personal touch. We’re determined to get your order to you as quickly as possible—with same-day shipping on most non-Rx orders placed before 1 PM CST, Monday through Friday. Please note that we do not ship on Saturday or Sunday.

    All items are shipped prepaid to customers within the contiguous 48 states. Items shipped to customers in Iowa, Illinois, Minnesota, North Dakota, South Dakota and Wisconsin; and portions of Nebraska are shipped via SpeeDee Delivery Service, and are normally delivered within one to two days of shipment. All other orders are shipped FedEx® Ground and delivered within 5 to 10 days of shipment. Orders for Alaska and Hawaii require Express shipping (see below).

    Free Shipping Areas

    With the exception of excessive-weight items (see below), orders above the following amounts ship free.

    Area A: Orders over $100.00
    Area B: Orders over $150.00
    Area C: Orders over $250.00

    Orders below these amounts incur a $7.95 handling fee.

    Shipping Areas

    Alaska and Hawaii: Orders ship FedEx 2nd Day Air, Express shipping only; free shipping is not available.

    Express Shipping

    Express shipping (next-day and 2nd-day) is available upon request at an additional charge. If you require express shipping, please call Customer Care toll free at 877.608.3877.

    FOB Charges

    Please note:  The buyer is responsible for paying shipping on any item marked as FOB. Any products indicating an FOB charge will be indicated in the product’s description to help you pre-determine the shipping charge. FOB charges are in addition to the minimum order handling fee discussed above. Any shipping fee information will be noted in the shopping cart before you process your payment.

    Excessive Weight

    Due to excessive weight, some items require an additional shipping charge. For excessive weight items, please call 877.608.3877 for your best shipping costs.

    Hazardous Shipping Requirements

    Hazardous products are indicated as such throughout the online and print catalog, and have special shipping requirements. Please expect a $30.00 handling fee ($15 for shipments to Iowa, Illinois, Minnesota, North Dakota, South Dakota, Wisconsin and parts of Nebraska). Hazardous product ship by ground transportation only. Therefore, they cannot be shipped outside the 48 contiguous United States (cannot ship these items to Alaska, Hawaii, Canada, etc.).

    ORM-D

    Other Regulated Materials-Domestic (ORM-D) items are shipped ground only. Air shipment is not permitted. Therefore, they cannot be shipped outside the 48 contiguous United States (cannot ship these items to Alaska, Hawaii, Canada, etc.).

    Electronic Cattle Prods

    According to the Bureau of Industry and Security—U.S. Department of Commerce, “…devices to administer electric shock, for example, stun guns, shock batons, shock shields, electronic cattle prods…. A license is required for all destinations (from the U.S.), except Canada, regardless of end-use.” Per this regulation, electric cattle prod export is not permitted without prior U.S. Government authorization.

    Vaccine Shipping Requirements

    Vaccines generally require refrigeration; so they are best ordered and shipped to arrive before the weekend to ensure they are not in transit over a weekend. We ship vaccines Monday through Wednesday, unless you specify otherwise.

    If you’re ordering a vaccine to be shipped outside of the SpeeDee Delivery service area (Minnesota, North Dakota, South Dakota, Iowa and Wisconsin) they will require Express shipping (see above).

    Damages

    Damages sometimes happen. If merchandise arrives in a damaged condition, refuse delivery.

    If damage is concealed until after delivery, please retain all packaging and damaged goods for inspection by carrier’s representative. Notify Customer Care immediately. We will assist in making the claim with the carrier and will quickly send you replacement shipment.

    In order to assess and remedy the situation best, damages and shortages must be reported within 72 hours by calling our Customer Care Center at 877.608.3877 between 8 AM and 5 PM CT, Monday through Friday.

  • Our Promise to You: We’re here to support you and your livelihood. We’re confident you’ll feel and see that commitment through our products, prices and service. If, for any reason, you are not satisfied with a product you purchase from us, return it for a prompt refund of the full purchase price or request an exchange. 100% or your money back! 
    (Vaccines, prescriptions, inflations and special orders are non-returnable).

    All returns are credited according to the original method of payment. For assistance in making a return, please call our Customer Care Team at 877.608.3877.

    Returns made after 15 days are subject to a 25% restocking fee. Return shipping costs are paid by customer.

  • When we are notified by a manufacturer that there are changes in pricing, we update our website as quickly as possible. We reserve the right to correct any price posted in error and will notify you if your order has any pricing discrepancies. At that time, you may choose to pay the corrected price or cancel your order.

    The information within this website was acquired from many reliable sources. Despite the fact that the utmost care is given to every detail, the possibility of human and typographical errors in transposing this volume of technical information is still a possibility. Leedstone disclaims responsibility for errors in pricing, the use or misuse of any products described in this web site, any losses incurred through the use of products according to methods described in this web site, and/or any losses incurred due to errors or delays in shipping.

    Leedstone does not guarantee the performance of products. Product performance is limited to the guarantee provided by the product manufacturer. Always refer to and follow label instructions. Leedstone specifically does not authorize anyone (its employees, agents, independent contractors of their agents or employees) to recommend any product sold by Leedstone be used in any other way than what is described in current manufacturer’s label directions.