- agriculture industry, farming, people, technology and animal hus

CUSTOMER CARE TEAM

Caring for Our Customers with Friendly, Knowledgeable Service!

Our Customer Care team is here to help place product orders, set up your online account (complete with Order History), help you with any product questions you might have, and more! Meet your Customer Care team below!

We are here to help you Monday through Friday 7 a.m. to 6 p.m; and Saturday 9 a.m. to 1 p.m. CST. Give us a call at 877.608.3877, email Customer Care or chat with us online! We’re looking forward to visiting with you!

Kari Alvord
Customer Care Team Lead
Helping you since: 2011

Dustin Vandermyde
Customer Care Specialist
Helping you since: 2019

Jackie Fuchs
Customer Care Specialist
Helping you since: 1988

Jane Tretter
Customer Care Specialist
Helping you since: 2003

Kali Geyer
Customer Care Specialist
Helping you since: 2020

Kizzy Chwala
Customer Care Specialist
Helping you since: 2021

Lex Karolus
Veterinary Technician
Helping you since: 2023

Sophia Ahrens
Veterinary & Pharmacy Technician
Helping you since: 2013

Method	Shipping	Delivery Estimates (excludes processing time)
Ground Area Order Levels: Area A: Orders over $200 Area B: Orders over $250 Area C: Orders over $350 Click below: See Additional Details*	$9.95: Orders below Area Order Levels FREE: Orders above Area Order Levels (with the exception of excessive-weight and FOB items-see below)	1-2 Business Days: IA, IL, MN, ND, SD, WI 3-7 Business Days: All other states except AK and HI AK and HI require Express shipping
AK/HI/PR Overnight and 2-Day	Based on weight/location	1-2 Business Days
FOB Charges: Applies to fluids and 10+ lb orders.**	Freight cost calculated in the cart	Dependent on method chosen
Excessive Weight (48+ lbs)	Additional $30 to freight calculation	Dependent on method chosen
Cold Packing Shipments	Additional $4.95 on temperature-sensitive items	Dependent on method chosen
Hazardous Shipping Requirements	$24: Orders in IA, IL, MN, ND, SD, WI and parts of NE $44: All other states (excludes AK and HI)	1-2 Business Days: IA, IL, MN, ND, SD, WI & parts of NE 3-7 Business Days: All other states (excludes AK and HI)

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Caring for Our Customers with Friendly, Knowledgeable Service!