Personal Privacy & Security

This policy discloses the privacy practices for Leedstone, Inc. and our website at Leedstone.com.*

Protecting your personal privacy is important to us. Our team culture revolves around being a responsible and respectful partner for your business and livelihood; and holding ourselves accountable in our online business is part of this responsibility.

ONLINE SECURITY

We’ve put policies and technologies in place to protect your privacy while ensuring you have access to the products and information you need to efficiently keep your animals healthy and your operations running smoothly.

Wherever we collect private information (such as credit card data), this information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed ‘lock’ icon by the URL field at the top of your browser.

While we use encryption to protect sensitive online information, we also protect your information offline. Only employees who need your information (for example to process your order, or for billing) are granted access to personally identifiable information.

We are the sole owners of the information collected on this site. Leedstone will not sell or rent this information to any third party outside of our organization, unless needed to fulfill your request or to ship an order.

COOKIES

This website uses ‘cookies’ to analyze traffic, assist with navigation and improve your experience. Cookies are necessary because they contain instructions needed for your computer to communicate correctly with our Internet store, such as remembering what items you’ve placed in your shopping cart.

The cookie information we collect does not identify you personally, but rather identifies your computer or browser activity to remember returning customers and their preferences. A cookie cannot retrieve any other data from a hard drive or pass-on computer viruses.

Cookies are also important in personalizing your visit to our website so we can better serve you and you can quickly find your favorite pages, such as navigating within your account pages (see below) or finding your preferred products.

You have the option to ‘delete cookies’ from your computer’s hard-drive, ‘block all cookies’, or receive an ‘alert’ before a cookie is stored. We recommend that you refer to your browser instructions or help screen to learn more about this. Please Note: Should you choose to ‘block all cookies,’ it is likely that your computer will not be able to interact effectively with our Internet store and you will lose capabilities otherwise available to you.

ACCOUNT INFORMATION

The only personal information we access or collect is what you voluntarily give us via email or other direct contact from you. Your name, address, and payment method are necessary to process your transactions and properly deliver the products you purchase.

The ‘My Account’ feature is a secure, personalized center for you to keep track of your orders and shipping locations, and for quickly accessing your saved information on your animals, vets, products, resources, and more. This information is safely contained in a confidential and secure state, unless you specifically request a Leedstone List to be shared with a colleague or friend. People with whom you share these Lists will have access only to the item(s) you shared; they will not have access to any other information on your account.

If you choose not to set up an account, you are still able to search our website and product pages and conduct secure transactions and purchases. The difference is, you’ll see many of the items at manufacturer suggested retail pricing instead of our best prices we can offer.

You may, at any time, contact our Customer Care to see what data we have for you; make any changes, corrections, or deletions; or let us know of any concerns you may have.

EMAIL

We retain email addresses provided by our clients either via website or phone to keep an open line of communication with you regarding updates to your order(s) and account(s). We also use these e-mail addresses to notify customers of Leedstone product discounts and promotions which may be of interest. You have complete control of opting in or out of receiving these communications. We do not share your email address with any third parties.

LINKS

This website may, from time to time, contain links to vendor, or manufacturer, websites. Please be aware that we are not responsible for the content or privacy practices of third-party sites. We encourage you to read the privacy statements of third-party partners when leaving our site.

TERMS OF USE

By visiting and using our website, you accept our Terms of Use in order to maintain the integrity of the site and its content, and the privacy of our customers. You agree not to perform any act which may compromise the security of the website, render it inaccessible or otherwise cause damage to the site or its content. You agree not to attempt to access content which is not intended for you; and to not violate any law or the rights of any person or entity.

While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities and as soon as possible. If you have any questions or concerns regarding anything on this page or your online and offline transactions, please contact Customer Support:

Email: CustomerCare

Customer Care Team: 877.608.3877

*Our Personal Privacy and Security Policy may change from time to time; all updates will be posted on this page.